Our Reviews
Matt Gray-O'Connor
2 days ago
Prompt, and professional! Saved us the evening before school started!
Brooke Smith
6 days ago
I learned a lot. Aside from the peace of mind, great service, the information we were given about lice life cycle, at home checks, and household cleaning, etc was invaluable. Would highly recommend.
Jim Cairns
6 days ago
We had a great experience with the actual treatment and staff. Everyone was incredibly kind, helpful, and professional, and the service itself was absolutely 5 stars.
Going in, we understood the pricing was $45 per person for the inspection and $200 for treatment if lice were found. We were hoping that only one or two members of our family would need treatment. Unfortunately, all five of us ended up needing it, which brought our total to $1,075. That was definitely a bit of sticker shock for us.
I appreciate the owner’s explanation that the price includes the 60-day guarantee and isn’t based simply on the amount of time spent treating each person. That makes the pricing structure make more sense. I think my disappointment was mostly that once we found out our entire family needed treatment and the bill was going to be over $1,000, I was hoping there might be some type of family discount or flexibility for a situation like ours.
Overall, the staff and treatment were excellent, and I would absolutely give the service itself 5 stars. I just wish there were some sort of family pricing option when multiple people in the same household all require treatment at once.
Response from the owner:Thank you for the kind words about our team — they work hard and it means a lot to hear it.
On pricing, I'd rather explain how we structure it than just apologize. Our per-person price isn't for time in the chair — it's for a complete head check, treatment, and our 60-day guarantee, currently the only one in the metro that covers both treatment failure and reinfestation. Most clinics here stop at 30 days and cover treatment failure only, which means a case that comes back gets declined. Ours doesn't. If lice show up in your household in the next 60 days, we retreat everyone at no charge — no second appointment, no product purchase required to qualify.
That's also why a 15-minute head and a 45-minute head cost the same. We're pricing the guarantee, and we carry that risk across the whole family. Averaging it is what lets us finish the difficult heads without adding to your bill at checkout.
We try hard not to surprise anyone at checkout: we quote per-person pricing on the phone when families call, and the same prices are listed on the booking page before any deposit. If that didn't come through clearly for your visit, I want to know about it — please reach out to me directly.
— Conor, Owner
Emily Tate
6 days ago
Shayna did a great job and was lovely to the whole family.
marjan atefi
1 week ago
Barbara Shleifer
2 weeks ago
Melanie was amazing. Her attention to detail was beyond my expectation. She was thorough, professional, patient and so kind. If you are in need of their services, do not hesitate to book an appointment. You won't regret it. Thank you so much Melanie!
Sam Martin
3 weeks ago
Melanie was amazing. I got the address wrong but she was very kind and waited for me to hustle over through rush hour traffic. She confirmed, via the Lice Check option, that I had been able to eradicate the very mild case I caught from my niece with drugstore shampoo—the price was well worth the peace of mind! Very grateful for her thorough work and kindness!
Rose Harding
3 weeks ago
Melanie was amazing. She gave us good tips for cleaning and home care and treated my entire family kindly. I hope to not need to see her again!
Lillian Lahiri
4 weeks ago
June was FABULOUS! She's thorough, efficient, full of helpful information, generously accommodating (for my deafness & anxiety) kind, gentle, and a very interesting conversation partner.
Kaitlyn McConnell
4 weeks ago
So calm and efficient- not a great situation to need but I would recommend them to anyone who needs it. And the 60 day guarantee ended up being very helpful for us.
Bliss R
4 weeks ago
Good service, worker very friendly and resourceful about such treatment. Thank you.
Ciara Howard
4 weeks ago
So helpful. Very kind. Highly informative.
Clare Kunkel
4 weeks ago
Margaret was so nice and helpful! We left with such peace of mind. Definitely worth the price.
Katie Howard
1 month ago
Nellie Richardson
1 month ago
Had a great experience with Margaret. She was thorough and also gentle and patient with my sensory sensitive kids.
Rachel Brunner
1 month ago
So amazing! Hopefully we don’t have to go back but will definitely come back if we need to. Friendly, personable and informative. Highly recommended
Jen Engen
1 month ago
Melanie was sooo amazing with my 4 year old, and really put my mind at ease when explaining how to tackle cleaning at the house, and how to go about preemptively treating my 13 month old son. Much more manageable than I had in my head! Thank you Melanie!!!
Debbie Hess
1 month ago
Margaret was very helpful when I was exposed to lice. She was flexible with my scheduling, and very friendly and sympathetic at my appointment. I would highly recommend her!
amanda caffall
1 month ago
I would way rather have lice than norovirus. This team talked to me 3X in one evening to help me coordinate care for two households. Shayna and June were both so helpful! We are lice free and happy!
Touk Keo
1 month ago
Really sweet and kind space for my lice check. My kiddo loved it and most likely we’ll come back again.
Kim Cabrera
1 month ago
Fast and thorough. She did a great good job thank you for getting us in so quickly. We have been to your clinic for the last 2 years.
Kate Streiff
1 month ago
Anna Campbell
1 month ago
Margaret is amazing, and as a mom there’s nothing better than knowing you’re being cared for yourself too! Couldn’t recommend more highly!
Ellen Whatmore
1 month ago
Shayna got our family of four in immediately and got us lice-free with kindness and patience. 10/10 recommend
Stephanie Bekooy
2 months ago
Nobody wants to have to deal with lice in their house (ever), and I was so relieved to get such excellent service from Lice Charmers. Margaret was fantastic! She was friendly, efficient, and full of helpful information. She is GREAT at what she does! We're relieved to have taken care of the cooties, she helped us to know exactly what we needed to do at home, and she advised us on the best way to avoid future problems. I cannot recommend Margaret enough!
Call to discuss the best treatment options for you
Beaverton Clinic
10445 SW Canyon Rd Suite 230,
Beaverton, OR 97005
Portland Clinic
2340 SE Gladstone St Suite 18,
Portland, OR 97202
Our Bad Reviews
Nicolette Ebner
4 months ago
Still had lice after 2 weeks, they don't honor their guarantee and I'm not sure it even fully worked in the first place.
Response from the owner:Hello Nicolette,
I'm trying to find the records for your appointment in our system and not seeing one under your name - was the appt made under a different name? I'd like to undertstand what happened here. You can reach me at conor@licecharmers.com or call us at 971-484-1696 and tell them Conor asked you to call.
hojo loves you
4 months ago
Two weeks later they refuse to honor the guarantee because a babysitter who has not been in our house for more than a month wasn't checked. Quite the scam to charge hundreds of dollars, guarantee satisfaction, give an incomplete treatment and then demand more money when it fails
Response from the owner:Sorry to hear that, but if your babysitter was not checked, then we couldn't have given you the guarantee since it requires everyone in close contact with the household gets checked and cleared. As it says on the form that was signed at your appointment, on the service contract signed before the appt, on our website, and as our technicians tell everyone we treat.
I believe we offered to give you the guarantee if you had her come in after you called two weeks after the initial appointment - that you chose not to do that is out of our control.
If she has lice, there is a very good chance it's going to get back to you. I strongly suggest you get her checked regardless of if it's with us or another company, so you aren't risking getting it back.
Jacob slaughter
12 months ago
Absolutely under no circumstance should you waste money with this complete and total rip off of a service. Went for a treatment. Did all the post steps. Didn’t work. Went back for retreat…. Had to pay for exams…… one month later….. back again but guess what…. Now they want me to pay for it AGAIN. What an absurd scam save yourself the time and money
Response from the owner:Hi Jacob,
We treated you on 7/12/25. Then for free under our guarantee on 8/22. We provide one free retreatment appointment: checks and treatment for everyone at your initial appointment. We are the only company that covers reinfestation and treatment failure for 60 days. There are 41 days between 7/12 and 8/22, so no other company would have even provided the free retreatment you got as they only cover you for 30 days. After reviewing your phone conversation behavior with my employee, we won't be able to work with you in the future.
Jack Sparrow
5 years ago
Do not call these people to help you they are a rip off, I thought I had lice and I did not and I still got charge for a full treatment almost $200 for 15 minutes of somebody telling me I don’t have lice and I was charged the full amount anyway! The technician that came over was very nice I got to admit that but I should not have been charged. I would’ve gladly paid a inspection fee and time for travel but the full amount……. really
Response from the owner:Hi Jack, I know we spoke on the phone and cleared this up, but I wanted to respond to your review for anyone else that comes across it.
We dropped the ball on communicating to Jack what our minimum was for an in-home appointment and he was justifiably displeased. Thankfully, he called to let us know and after listening to his side and reviewing the phone call we reached a compromise that all parties are happy with. I hope he considers updating this review, but... we all have a lot going on right now, so no worries if not.
Conor
Hattie Elizabeth.
2 years ago
I came in originally to have a removal and grab a take home treatment, totaling $250 after adding a tip. I was told to re-treat 9-10 days later at home which I did. I also treated my husband with the oil I purchased here. Two weeks later I found more lice in my hair and called to have my second free treatment only to be told that this was not an option. The second treatment is contingent upon having everyone in your household physically seen by them (an extra $40 per person) which was not explained to me. The website says "checked or treated" but does not clarify that they are to be "checked or treated" in the clinic. Taking their oil home and treating does not count for this condition. Since I purchased the oil, I was told that I could come back if I was reinfected and it would be "no problem" to get it taken care of. I even made sure to ask about the terms of that agreement and was not told I would be turned away for this reason. So now I am out $250, unable to work until I find a way to pay for another treatment from the grocery store, and feel let down by being told something false. When I called and pushed back about this I was told, "You were treated by the one of the owners. They know the conditions and explained". I bet they do know them, but I did not. Just very disappointing and I would recommend saving your money
Response from the owner:Hi Hattie, it looks like there is still some confusion after our phone call, so let's try to clear that up!
Our guarantee terms are outlined in our service agreement, which you signed before your appointment.
Just to make sure there wasn't a communication error on our side, I spoke with your technician Lex, and she said she let you know verbally multiple times that we couldn't give you our guarantee even though you were buying product to treat your husband at home. He was not checked or treated by us and unfortunately, we can't guarantee treatments people do on their own because we have no way of verifying that it was successful.
As we discussed over the phone, I'm still happy to look at photos of what you found or to schedule a check to verify that you have an active case of head lice and not dead nits. It would be a shame if this were all a false alarm because of some dead nits.
Helpful info for anyone else reading this: Leftover, dead nits are expected after a treatment and are not a sign of an active infestation. Removing all dead nits is extremely expensive ($800-1400) because of how long it can take (4-8+ hours) and since it's not necessary to treat head lice, we do not offer that service. We have a handout at all of our clinics that covers this info to prevent confusion.
Stephanie Fombona
1 year ago
great and quick service. I called morning of for an appointment and i was brought in quickly. Staff was great, we had a lovely chat.
Leah Schoelles
2 years ago
My only complaint for this service is the cost. Not super affordable when you have a family of 3 needing it, although I can't say how they compare to other clinics. Aside from that, everything was great. We were scheduled to be seen within an hour of calling. Sydney was wonderful and so kind and patient with our two year old when she struggled with the process. All around a good service to give you peace of mind and quick removal if you can foot the bill.