Our Reviews
Adan Romero
1 day ago
E Jose
6 days ago
Such a great place! Responded immediately and got us an appointment the next day. It’s a small spot, so you’re the only family there. Lots of toys for kiddos and the staff is so friendly and knowledgeable. The building is a bit weird, but inside is welcoming and clean. Highly recommend.
Bryan Jorgensen
1 week ago
They were great!
Bella Husulah
2 weeks ago
My son goes to daycare so this is the second time that we have used their service and it has been amazing both times!
They added so much peace of mind to the whole process. The whole thing can feel very overwhelming and insurmountable at first, but they really walk you through it and give you great advice to handle the stuff at your house as well.
Worth the money to me, every single time!!
Marcella Vail
2 weeks ago
You never want to need to visit, but if you do, highly recommend Lice Charmers. Great service, highly knowledgeable, and worth every penny.
Darren
2 weeks ago
June is extremely knowledgeable and an expert at locating and treating lice. There is nowhere else I would go.
Nicolette Ebner
2 weeks ago
Still had lice after 2 weeks, they don't honor their guarantee and I'm not sure it even fully worked in the first place.
Response from the owner:Hello Nicolette,
I'm trying to find the records for your appointment in our system and not seeing one under your name - was the appt made under a different name? I'd like to undertstand what happened here. You can reach me at conor@licecharmers.com or call us at 971-484-1696 and tell them Conor asked you to call.
Alexia Heriaud
2 weeks ago
Quick and easy way to make sure I didn’t have lice!
Keaghan Cronin
2 weeks ago
What a relief that this service exists. Incredibly knowledgeable staff, clean and comfortable setting. I hope I neve need their help again, but if I do, I won't hesitate to return.
hojo loves you
2 weeks ago
Two weeks later they refuse to honor the guarantee because a babysitter who has not been in our house for more than a month wasn't checked. Quite the scam to charge hundreds of dollars, guarantee satisfaction, give an incomplete treatment and then demand more money when it fails
Response from the owner:Sorry to hear that, but if your babysitter was not checked, then we couldn't have given you the guarantee since it requires everyone in close contact with the household gets checked and cleared. As it says on the form that was signed at your appointment, on the service contract signed before the appt, on our website, and as our technicians tell everyone we treat.
I believe we offered to give you the guarantee if you had her come in after you called two weeks after the initial appointment - that you chose not to do that is out of our control.
If she has lice, there is a very good chance it's going to get back to you. I strongly suggest you get her checked regardless of if it's with us or another company, so you aren't risking getting it back.
Yesenia Aguilar
3 weeks ago
Margaret was incredibly sweet and knowledgeable. She made me feel comfortable and eased my stress.
Barbara Rhiger
3 weeks ago
I very much appreciated the service and information I got at Lice Charmers. Melony was so helpful answering all my questions and maintaining a very pleasant attitude and sense of humor:)
Elizabeth Tabada
3 weeks ago
Margaret was absolutely amazing! Truly appreciate her genuine character and gentleness with my scalp!
Juniper O
3 weeks ago
Was getting ready to get in my car and take my child to school, when I found these petty critters in their hair! First time dealing with lice so naturally I flipped my lid and went into catastrophe mode. I found lice charmers and was able to get a same day appt. with Melanie. She was lovely and informative. She made my child feel cared for and explained every thing in detail to us as a family to help us understand lice and ease our (my) anxiety. I appreciated her approach! Thank you!
Brittany Coll
4 weeks ago
I came here for a lice check (preschool teacher). Fortunately no lice on me but if I ever do in the future, I’ll be going here. Professional, kind, and thorough! Highly recommended!
Response from the owner:Thank you for the great review!
Tiffany L
4 weeks ago
Overall a very positive experience. June is lovely to chat and laugh with and she put me and my kids at ease instantly.
Mian Toor
4 weeks ago
Melanie was amazing highly recommended
Briana Jacobs
4 weeks ago
Melanie at Lice Charmers was amazing! She completely treated my 3-year-old daughter and made sure every last nit was gone. I now have total peace of mind. I had been trying to manage it at home and felt so unsure, but Melanie was very knowledgeable and taught me a bunch about lice and prevention. She was very gentle with my daughter’s hair, and the toys kept her happy and distracted the whole time. Highly recommend!
Mj Espinoza
4 weeks ago
June was incredibly knowledgeable and made my daughter feel comfortable right away. Since I had never dealt with lice before, having her guide us through the process was such a relief. She was patient, supportive, and took the time to explain everything clearly. I would highly recommend her to any family in need of her services.
kyle dykstra
1 month ago
Response from the owner:Thanks Kyle!
Audrey Kolb
1 month ago
Super friendly, efficient and informative!
Jessica Carrillo Alatorre
1 month ago
Melanie was great! She was knowledgeable, efficient, and had a great rapport with my child (12). I also appreciated that the check for lice includes the use of the treatment oil, so it ensures a final nail in the coffin if you've treated recently at home. We had 1 kiddo that had a stubborn case, but thanks to the expertise and great service we received, we're bringing the whole family in to get checked and confirmed clear. There was no pushy upselling, no drama, and no shaming or judgement, just friendly facts and calm care. She even braided our hair!
I also really appreciated that this company did a good job of making their availability clear and getting us in more quickly. We had planned to go somewhere else, waking up early and expecting to talk with someone, but didn't get service until well after their business hours started, only to be given later options and a not so great customer experience. Lice Charmers was the opposite - responsive, clear, helpful, and quick. We really appreciated their support in a stressful, awkward situation!
Alex Lewis
1 month ago
Friendly and attentive, and able to get my kiddos checked out on short notice. Definitely the first place we’ll check if we need to run a live drill again!
Jenn Webb
1 month ago
Wonderful service. No way I could handle this myself. June was professional and fun the chat with. Thank you.
Bonnie Degner
1 month ago
If you need to be lice free within an hour, go to this place! They have gotten us in same day both times and they utilize the heat treatment which is the most effective. Plus we appreciate they have stuff for kids to do while they wait.
Response from the owner:We like to keep them occupied during what can be a stressful time. Lice treatment doesn’t have to be miserable! Thank you for the review !
Call to discuss the best treatment options for you
Beaverton Clinic
10445 SW Canyon Rd Suite 230,
Beaverton, OR 97005
Portland Clinic
2340 SE Gladstone St Suite 18,
Portland, OR 97202
Our Bad Reviews
Nicolette Ebner
2 weeks ago
Still had lice after 2 weeks, they don't honor their guarantee and I'm not sure it even fully worked in the first place.
Response from the owner:Hello Nicolette,
I'm trying to find the records for your appointment in our system and not seeing one under your name - was the appt made under a different name? I'd like to undertstand what happened here. You can reach me at conor@licecharmers.com or call us at 971-484-1696 and tell them Conor asked you to call.
hojo loves you
2 weeks ago
Two weeks later they refuse to honor the guarantee because a babysitter who has not been in our house for more than a month wasn't checked. Quite the scam to charge hundreds of dollars, guarantee satisfaction, give an incomplete treatment and then demand more money when it fails
Response from the owner:Sorry to hear that, but if your babysitter was not checked, then we couldn't have given you the guarantee since it requires everyone in close contact with the household gets checked and cleared. As it says on the form that was signed at your appointment, on the service contract signed before the appt, on our website, and as our technicians tell everyone we treat.
I believe we offered to give you the guarantee if you had her come in after you called two weeks after the initial appointment - that you chose not to do that is out of our control.
If she has lice, there is a very good chance it's going to get back to you. I strongly suggest you get her checked regardless of if it's with us or another company, so you aren't risking getting it back.
Jacob slaughter
8 months ago
Absolutely under no circumstance should you waste money with this complete and total rip off of a service. Went for a treatment. Did all the post steps. Didn’t work. Went back for retreat…. Had to pay for exams…… one month later….. back again but guess what…. Now they want me to pay for it AGAIN. What an absurd scam save yourself the time and money
Response from the owner:Hi Jacob,
We treated you on 7/12/25. Then for free under our guarantee on 8/22. We provide one free retreatment appointment: checks and treatment for everyone at your initial appointment. We are the only company that covers reinfestation and treatment failure for 60 days. There are 41 days between 7/12 and 8/22, so no other company would have even provided the free retreatment you got as they only cover you for 30 days. After reviewing your phone conversation behavior with my employee, we won't be able to work with you in the future.
Jack Sparrow
4 years ago
Do not call these people to help you they are a rip off, I thought I had lice and I did not and I still got charge for a full treatment almost $200 for 15 minutes of somebody telling me I don’t have lice and I was charged the full amount anyway! The technician that came over was very nice I got to admit that but I should not have been charged. I would’ve gladly paid a inspection fee and time for travel but the full amount……. really
Response from the owner:Hi Jack, I know we spoke on the phone and cleared this up, but I wanted to respond to your review for anyone else that comes across it.
We dropped the ball on communicating to Jack what our minimum was for an in-home appointment and he was justifiably displeased. Thankfully, he called to let us know and after listening to his side and reviewing the phone call we reached a compromise that all parties are happy with. I hope he considers updating this review, but... we all have a lot going on right now, so no worries if not.
Conor
Hattie Elizabeth.
2 years ago
I came in originally to have a removal and grab a take home treatment, totaling $250 after adding a tip. I was told to re-treat 9-10 days later at home which I did. I also treated my husband with the oil I purchased here. Two weeks later I found more lice in my hair and called to have my second free treatment only to be told that this was not an option. The second treatment is contingent upon having everyone in your household physically seen by them (an extra $40 per person) which was not explained to me. The website says "checked or treated" but does not clarify that they are to be "checked or treated" in the clinic. Taking their oil home and treating does not count for this condition. Since I purchased the oil, I was told that I could come back if I was reinfected and it would be "no problem" to get it taken care of. I even made sure to ask about the terms of that agreement and was not told I would be turned away for this reason. So now I am out $250, unable to work until I find a way to pay for another treatment from the grocery store, and feel let down by being told something false. When I called and pushed back about this I was told, "You were treated by the one of the owners. They know the conditions and explained". I bet they do know them, but I did not. Just very disappointing and I would recommend saving your money
Response from the owner:Hi Hattie, it looks like there is still some confusion after our phone call, so let's try to clear that up!
Our guarantee terms are outlined in our service agreement, which you signed before your appointment.
Just to make sure there wasn't a communication error on our side, I spoke with your technician Lex, and she said she let you know verbally multiple times that we couldn't give you our guarantee even though you were buying product to treat your husband at home. He was not checked or treated by us and unfortunately, we can't guarantee treatments people do on their own because we have no way of verifying that it was successful.
As we discussed over the phone, I'm still happy to look at photos of what you found or to schedule a check to verify that you have an active case of head lice and not dead nits. It would be a shame if this were all a false alarm because of some dead nits.
Helpful info for anyone else reading this: Leftover, dead nits are expected after a treatment and are not a sign of an active infestation. Removing all dead nits is extremely expensive ($800-1400) because of how long it can take (4-8+ hours) and since it's not necessary to treat head lice, we do not offer that service. We have a handout at all of our clinics that covers this info to prevent confusion.
Stephanie Fombona
1 year ago
great and quick service. I called morning of for an appointment and i was brought in quickly. Staff was great, we had a lovely chat.
Leah Schoelles
2 years ago
My only complaint for this service is the cost. Not super affordable when you have a family of 3 needing it, although I can't say how they compare to other clinics. Aside from that, everything was great. We were scheduled to be seen within an hour of calling. Sydney was wonderful and so kind and patient with our two year old when she struggled with the process. All around a good service to give you peace of mind and quick removal if you can foot the bill.